Employee Engagement & Customer Service

Your team members have complete access to our staff for all benefits questions. No need to call the carrier or visit the HR department. Equinox services all employee benefit issues including claims, enrollment, eligibility, and technology concerns.

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Service Overview

Employees often find benefits confusing. Equinox is an advocate of employee engagement & education, which can help decrease plan utilization, in turn lowering the cost to the employer. We have several partner programs that we implement to help your employees be better healthcare consumers. We help steer members to lower cost and higher quality options through plan education. Wouldn’t it be nice to have someone to guide you and teach you how to use your benefits plan in the most cost-effective way?

“When it comes to employee assistance, the service provided is always very timely and delivered in a caring and professional manner. I know my staff has reached out for things from prescription coverage to billing, always receiving the pertinent information to resolve their needs.”

Stephanie B. – HR Director

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Our service team responds to service questions within 4 business hours and offers resolution within 24 hours.

Become a Part of the Success
Tom Groves Presenting the scholarship donation with Equinox's Employees and their children that attend St Ann's School. (Named in order from left to right) Equinox's Benefits Consultant: Nick Maxell and his son Mason Maxell, Tom Groves, St Ann's Principle: Diana Kile, Allentown Diocese Director of Scholarships: John Fierro, Equinox's Director of Client Engagement: Adam Ulicny and his son Luke and his daughter Lilyana Ulicny.

THROUGH EMPLOYEE ENGAGEMENT AND HIGH-TOUCH CUSTOMER SERVICE, WE EMPOWER YOUR TEAM.

We help steer your employees to lower cost and higher quality healthcare options through benefits plan education. Equinox is an advocate of employee engagement to help lower plan utilization. We have several innovative partner programs that we can implement and train your employees to make them better healthcare consumers.
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employee engagement

PARTNER WITH US – WE WILL TAKE CARE OF YOUR TEAM.

employee engagement

Your members have complete access to our staff for all benefits questions. No need to call the carrier or visit your HR department. Equinox services all employee benefit issues including claims, enrollment, eligibility and technology concerns. Our service team responds to service questions within 4 business hours and offers resolution within 24 hours.

Our Team handles the planning, facilitating and staffing of:

  • Onsite representation throughout the plan year to provide information and education to employees.
  • Annual town hall sessions to educate staff members on the new benefits and enroll them if necessary
  • One on one individual help
  • Recorded audio/video presentations and webinars.
  • Employee Benefits Guidebook
  • Cost Savings Education

EMPLOYEE BENEFITS ADVOCATE

Equinox provides a detailed contact card to each employee at open enrollment.

Your members have complete access to our staff for all benefits questions. No need to call the carrier or visit your HR department.

Equinox representatives are available during normal business hours and on nights and weekends as needed. With today’s technology, we are always available to assist our client with urgent issues.

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