Your members have complete access to our staff for all benefits questions. No need to call the carrier or visit your HR department. Equinox services all employee benefit issues including claims, enrollment, eligibility and technology concerns. Our service team responds to service questions within four (4) business hours and offers resolution within 24 hours.
Our Team handles the planning, facilitating and staffing of:
- Onsite representation throughout the plan year to provide information and education to employees.
- Annual town hall sessions to educate staff members on the new benefits and enroll them if necessary
- One on one individual help
- Recorded audio/video presentations and webinars.
- Employee Benefits Guidebook
- Cost Savings Education