EMPLOYEE ENGAGEMENT & CUSTOMER SERVICE
THROUGH EMPLOYEE ENGAGEMENT AND HIGH-TOUCH CUSTOMER SERVICE, WE EMPOWER YOUR TEAM.
We help steer your employees to lower cost and higher quality healthcare options through benefits plan education. Equinox is an advocate of employee engagement to help lower plan utilization. We have several innovative partner programs that we can implement and train your employees to make them better healthcare consumers.
PARTNER WITH US – WE WILL TAKE CARE OF YOUR TEAM.
Your members have complete access to our staff for all benefits questions. No need to call the carrier or visit your HR department. Equinox services all employee benefit issues including claims, enrollment, eligibility and technology concerns. Our service team responds to service questions within 4 business hours and offers resolution within 24 hours.
Our Team handles the planning, facilitating and staffing of:
- Onsite representation throughout the plan year to provide information and education to employees.
- Annual town hall sessions to educate staff members on the new benefits and enroll them if necessary
- One on one individual help
- Recorded audio/video presentations and webinars.
- Employee Benefits Guidebook
- Cost Savings Education
EMPLOYEE BENEFITS ADVOCATE
Equinox provides a detailed contact card to each employee at open enrollment.
Your members have complete access to our staff for all benefits questions. No need to call the carrier or visit your HR department.
Equinox representatives are available during normal business hours and on nights and weekends as needed. With today’s technology, we are always available to assist our client with urgent issues.